1 reviews | Active since Jun 2025
Terrible lounge experience with standard bank
One month after visiting a bidvest lounge money was taken from my account for that lounge visit. I spent 30 minutes on the phone just trying to figure out if it was a *****ulent charge, turns out my credit card only allows me lounge access into a different airport. why was I not told that I entered the lounge? Only to find out one month later. I understand that the spend limits may have changed, and lounge access at specific airports apply and that information I can find out for myself on the app, but this is a horrible client experience being charged one month later? For something I could have been told when I entered the lounge. You can tell me I’m 5 minutes early and will be charged but you can’t tell me my benefit doesn’t apply at the airport I am at? I will be cancelling my credit card.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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