BM
Bongane M

1 reviews | Active since Jul 2012

30 Aug 2016, 15:03

Terrible Internet Banking

<p>I am using standard bank internet banking to pay salaries and other expenses from the business account, however every month end it is struggle, because Standard does not have Pay and Clear option even though they are lying to us claiming to have the so called "Real Time Clearing". Every month I have to run around to the bank to get hard cash and deposit it to FNB so I that I can pay on time using the Pay and Clear facility on FNB's Internet Banking.</p> <p> </p> <p>FNB and ABSA have always had the Pay and Clear option and even Nedbank has Instant Payment. I am considering moving my account business account to FNB or Nedbank, as businesses we always have to make certain payments on time. I cannot afford to be delayed by Standard Bank in making payments</p> <p> </p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply31 Aug 2016, 08:44
Official

Good day Nipson

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply31 Aug 2016, 14:23
Official

Good day Nipson

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply01 Sept 2016, 09:49
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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