JdlR
Jean de la Rey
1 reviews | Active since Jul 2025
04 Jul 2025, 12:48
Terrible home loan service!
Standard bank has been giving us the run around for the last 9 months regarding our access facility on our home loan. We have been to the branch countless times, they can't help you, you have to phone the call centre from the branch (why have branches). Speaking to an agent is also futile as you get a different excuse every time. This morning was the last straw when we were escalated to a home loan private banker, and she put the phone down on us midway through explaining our situation. We pay additional funds into our home loan every month but can't view or access it, why is Standard bank withholding my money from me?
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Standard Bank's replyOfficial
04 Jul 2025, 12:50Dear Jean de la Rey,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2025, 12:50
Official
Dear Jean de la Rey,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***