KV
Ken V
1 reviews | Active since Dec 2012
19 May 2026, 14:14
Terrible help/call centre service
Firstly let me say the phone app works well and I usually manage to get all I need done on the app. My frustration is with the call/help centre when I do have to phone in. I have tried holding on and have waited up to 15 minutes before giving up in frustration. I have tried leaving my number so they can call back when I am first in the queue - must be a long queue because I am still waiting impatiently to address a problem with the on-line banking. Surely they can afford to pay a few more call centre personnel!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 May 2026, 14:29Dear Ken,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2026, 14:29
Official
Dear Ken,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KV
Ken V's updateReviewer Update
19 May 2026, 14:34This is the kind of useless response I have had before when complaining about poor call centre service. If that is your best then I would hate you to stop trying. I have now been waiting more than 20 minutes for that call back.
KV
Ken V's update19 May 2026, 14:34
Reviewer Update
This is the kind of useless response I have had before when complaining about poor call centre service. If that is your best then I would hate you to stop trying. I have now been waiting more than 20 minutes for that call back.
Standard Bank's replyOfficial
19 May 2026, 15:33Dear Ken,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2026, 15:33
Official
Dear Ken,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***