Terrible Experience with Standard Bank Recall of Funds Department

Standard Bank's Recall Department is either not willing to assist a client or just does not know what to do with a request to recall funds. No feedback unless you call which you are not supposed to do because they actually only attend to emails. Emails are not answered and when a person recieves a response it does not make sense. It is taking almost two weeks to recall funds. In a deperate attempt for assistance I made contact with the agent bank, Nedbank, which rendered a great service and is willing to assist. Every time I am referred back to Standard Bank. Only to recieve responses that the official is not working with a query or that the agent bank is refusing the recall request. However when speaking to Nebank they dont have a problem with the request.

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