Terrible experience with Standard Bank

<p>As a Standard Bank customer for over 20 years and a Prestige Customer for most of that, I am deeply disappointed in the total disregard for customer service and relations that I have experienced at your Fourways Crossing Branch. In fact, I find it so unacceptable that I am considering moving all accounts to an alternative bank.<br /> <br />Complaint: I am applying for a home loan, which would be my third home loan through STD Bank through the years. I have dealt with no less than three different people at this branch, so-called Personal Bankers within Prestige Banking in Fourways Crossing. I made an appointment for Wednesday afternoon last week for my husband, my brother and I, to meet and discuss options on our home loan application going forward. All three of us took time off work and travelled, respectively an hour to get there. (This was a confirmed appointment.) Apparently a supervisor, has been in copy on most of the emails too. Upon arrival, to be told that she had left for the day. We were then, after voicing our unhappiness, quickly shifted upon someone else. We discussed our application, submitted some of the forms and agreed that we will email all other information required. I have done so. In each mail, I politely requested that that receipt is confirmed and the further process explained. Nothing, not one response since last Friday. When I call, I cannot reach the branch directly. I am at a complete loss. As my bank I expect that you would take me seriously as your customer.<br /> <br />How can this be rectified: I would like to be appointed a professional personal banker, in another branch and move my accounts to another branch with immediate effect. I suspect Rosebank would be the only one that I can reach. I would also like to reach the Fourways Crossing Branch Manager and would appreciate if you would supply me with the correct contact details.<br /> <br />I previously dealt with Theresa Singh in Umhlanga Rocks and had exceptional service. Even if I have to work long distance, I would much prefer to work through her than ever setting foot in the Fourways Branch again. <br /> <br />I truly hope that you will take this complaint seriously. You can reach me on the details below.</p>