LP
Lexine P
1 reviews | Active since Oct 2024
08 Jan 2025, 21:51
Terrible experience with query resolution and customer care consultants
Terrible experience with logging a request
I called in on the 5th of January for assistance in getting a refund on money deducted where I had to explain to Neo lashapa over 15 times my query after going back and forth with her she eventually logged my query which I got an SMS saying it will be resolved on the 7th, yesterday the 7th I get an SMS saying it's resolved and i will be contacted with details and nothing today the 8th I call them and speak to sibusiso who is extremely non chalant says she logged the query incorrectly and honestly was pretty useless as well. I want my money back. I need this query resolved ASAP
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Standard Bank's replyOfficial
09 Jan 2025, 07:06Hi Lexine
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jan 2025, 07:06
Official
Hi Lexine
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***