EB
Elmarie B
1 reviews | Active since Jan 2025
06 Jan 2025, 10:09
Terrible experience regarding closing of account
I am extremely frustrated and disappointed in Standard Bank and their service.
My bank account was supposedly closed at the end of November 2024. But when I checked my banking app at the end of December, I had a negative balance in the 'closed' account. I have phoned and talked to numerous staff members, trying to assist, but nothing has been done to resolve the issue, while the negative balance is increasing with rent charged.
I would not recommend Standard Bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
06 Jan 2025, 10:11Good day elmarie,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2025, 10:11
Official
Good day elmarie,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Jan 2025, 15:57Good day Elmarie,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jan 2025, 15:57
Official
Good day Elmarie,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
EB
Elmarie B's updateReviewer Update
09 Jan 2025, 08:10Good day.
Thank you for your timely assistance on this case.
My issue has been resolved.
I am still disappointed that it took a complaint to receive the service I pay for.
Thank you for your timely assistance on this case.
My issue has been resolved.
I am still disappointed that it took a complaint to receive the service I pay for.
EB
Elmarie B's update09 Jan 2025, 08:10
Reviewer Update
Good day.
Thank you for your timely assistance on this case.
My issue has been resolved.
I am still disappointed that it took a complaint to receive the service I pay for.
Thank you for your timely assistance on this case.
My issue has been resolved.
I am still disappointed that it took a complaint to receive the service I pay for.
Standard Bank's replyOfficial
09 Jan 2025, 08:51Hi Elmarie
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Jan 2025, 08:51
Official
Hi Elmarie
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team