CP
Cynthia P
1 reviews | Active since Aug 2019
03 Jun 2022, 11:00
Terrible experience - I want my will
Standard Bank ignored my request to escalate a serious issue - these institutions are always encouraging being pro-active, I did that but they are failing me! Hi, I want to escalate a complaint. I went for a will write up last year September and I still do not have it, I have been following up and was asked for another draft but to date still do not have it. They are not responding when I follow up. Please advise on the email address I need to use for an escalation. Can we have a 0 and negative score on HelloPeter, you can't review unless you score and its positive scores.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
03 Jun 2022, 19:56Good Evening Cynthia Phetla
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply03 Jun 2022, 19:56
Official
Good Evening Cynthia Phetla
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
04 Jun 2022, 13:56Hi Cynthia Phetla
Thank you for taking our call, we have done the escalation and will give feedback on Monday 06/06.2022.
Regards,
Standard Bank Social Media Team
Thank you for taking our call, we have done the escalation and will give feedback on Monday 06/06.2022.
Regards,
Standard Bank Social Media Team
Standard Bank's reply04 Jun 2022, 13:56
Official
Hi Cynthia Phetla
Thank you for taking our call, we have done the escalation and will give feedback on Monday 06/06.2022.
Regards,
Standard Bank Social Media Team
Thank you for taking our call, we have done the escalation and will give feedback on Monday 06/06.2022.
Regards,
Standard Bank Social Media Team
CP
Cynthia P's updateReviewer Update
07 Jun 2022, 17:04The HelloPeter representative for Standard Bank promised to call me on Monday the 6th. She did not. What happened is that a mail was forwarded to me by Yula from Westgate branch - this mail had a date from March - why were they quiet all along? Can I tell you that there was no apology on the email and even when she called me after forwarding that mail. She promised to follow up and will get back to me but still horrible, it means they didnt do anything wrong, even this lady that did the escalation after the HP review, didnt call me as per above reply!!!
CP
Cynthia P's update07 Jun 2022, 17:04
Reviewer Update
The HelloPeter representative for Standard Bank promised to call me on Monday the 6th. She did not. What happened is that a mail was forwarded to me by Yula from Westgate branch - this mail had a date from March - why were they quiet all along? Can I tell you that there was no apology on the email and even when she called me after forwarding that mail. She promised to follow up and will get back to me but still horrible, it means they didnt do anything wrong, even this lady that did the escalation after the HP review, didnt call me as per above reply!!!
Standard Bank's replyOfficial
08 Jun 2022, 08:56Dear Cynthia Phetla,
We understand your frustration and would like to apologize for the manner in which this matter was handled.
Our team has confirmed that the matter is currently being handled and will be in touch with further feedback.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team ***
We understand your frustration and would like to apologize for the manner in which this matter was handled.
Our team has confirmed that the matter is currently being handled and will be in touch with further feedback.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply08 Jun 2022, 08:56
Official
Dear Cynthia Phetla,
We understand your frustration and would like to apologize for the manner in which this matter was handled.
Our team has confirmed that the matter is currently being handled and will be in touch with further feedback.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team ***
We understand your frustration and would like to apologize for the manner in which this matter was handled.
Our team has confirmed that the matter is currently being handled and will be in touch with further feedback.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team ***