Terrible Experience at StandardBank Gateway

Standard Bank Gateway’s customer service is really terrible I sat there for more than 2hours to just replace my debit card which takes only 20mins or less on other banks, even with long queues. The old African lady at front desk is really cheeky, she shouts at you if you have your App blocked, and she told me the consultant that will help me with my debit card will also help me with my App,of which that pregnant consultant wasn’t even interested to hear it and just told me I should do it myself after 4hrs, So I have bad experience with them maybe other branches are better but Gateway branch is bad shame.