NTTR
Neo Tom Theodore Radebe

1 reviews | Active since Oct 2019

22 Nov 2023, 11:58

Terrible experience at Standard bank

Such disgusting customer service at standard bank in Odendaalsrus. My sick grandmother sat for 1 hour 30 minutes without any assistance while the woman who is supposed to assist us is on her phone... What a terrible experience😔😔

0
Replies (3)
Standard Bank
Standard Bank's reply22 Nov 2023, 12:08
Official
Hi Neo

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
Standard Bank
Standard Bank's reply24 Nov 2023, 09:03
Official
Hi Neo

Please note that our branch team is trying to contact you, but we are unable to get hold of you. Please let us know when we can reach out to you at your convenience. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 


Standard Bank
Standard Bank's reply24 Nov 2023, 10:16
Official
Hi Neo 

We hope you're well. 
 
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. 
 
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team