Terrible experience at Standard Bank

I have bank accounts at both Standard Bank and FNB, and it's my general opinion that Standard Bank is far behind with their technology and customer service.

I attempted to make a cash withdrawal from my personal cheque account at Standard Bank Hilton Quarry on 29/09/2017.

Firstly the ATM made a noise for several minutes and then gave me an error message, so I went inside the branch.

I waited in the queue for long, far longer than I have EVER waited in the queue at FNB. When I eventually got to a teller and told her about the ATM she just shrugged and didn't tell anyone, the issue would have been immediately reported if it had been at FNB.

She attempted to do the withdrawal for me and the Standard Bank system apparently froze, eventually she had to reset the system and basically do everything again.

In total it took about half an hour to make a simple cash withdrawal, I feel like that's just not acceptable. As a business owner I have only so much time in a day to get everything done and I do not have the time to take half an hour for a simple withdrawal.

I have my business account with FNB Howick and I have never stood in the queue for a teller for longer than 1 minute, and I have never spent more than 10 minutes inside the branch, even the day I went to open the account I was in and out faster than it took me to withdraw today at Standard. Furthermore, almost all of FNB's ATM's have a cash deposit facility which saves me the time of having to go into the bank and also saves the time of other's waiting in the queue for tellers, Standard Bank has none of these ATM's in my area and I'm always forced to go into a branch during bank hours.

I really cannot even compare the 2 different experiences and I've decided that I'm going to close my personal and savings accounts at Standard Bank in the next week and rather move them to FNB where I receive outstanding service.

In conclusion Standard Bank are really not even in the same league and really need to get it together.