Terrible experiance at Protea Glen Mall Branch

On the 12 December 2020 I went to the Protea Glen Mall Standard Bank branch in order to get assistance with applying for a second bond.

I was at the line around past 9 and through out us waiting in the line outside to go inside the bank there were consultants from the bank who were coming on the line to screen people and ask what is it that you were waiting in line for the three times I was asked I informed them that I was there for a second bond/ re-advancement application.

All there times I was screened I was allowed to remain on the line that I was on and once we arrived inside the bank there was still screening conducted and I was pointed to the consultant who would assist me.

I sat and Noma asked what I required assistance with I told her that I needed to apply for a second bond and a re-advancement. She said I cant apply alone from a joint bond...at this time she had not taken any of my details how she arrived at that I was on a joint bond is confusing. I told Noma that the bond was under my names.

She then told me to follow her she would call the Sales Team to assist me and when asked where I am calling from I must not mention that I am at the branch I must say that I am calling from home if the Sales Team would know that I was calling from the branch they would insist that she assist me.

She then called the Sales Team and handed the phone to me mind you I had been waiting on the line from past 9 and the time that I was put through to the sales Team was at 11:37 am so having waited in line was a total waste of my time if I had wanted to apply telephonically I would have done so from home and not go wait in line.

The gentleman that assisted me on the phone asked if I had access to an email as he would need me to email him my pay slip and bank statement I informed him that I was at the branch and can request assistance with emailing to him I then relayed my story to him how rudely I had been put to Sales and instructed to lie about not being at the branch he asked that I get the details of Noma's team leader from her I requested the details she said her team leader was Tinyiko Mathe the gentleman informed her there was no such details on their system he asked that I get Noma on the phone.

I walked to her and told her she was requested on the phone from the answers she gave it seems that the gentleman was asking why I had not been assisted but put to Sales when I had waited in line Noma then wanted to know from me who screened me when I was outside she wanted the names of the person who allowed me in line I told her it was the same people who work with her how would I know their names she surely knows who is screening people outside.

Worst service ever from the branch and a thank you to the Sales team who assisted telephonically.