1 reviews | Active since Oct 2018
terrible encounter with bank
I bought a car and lost my job after some time my car was repossessed. I contacted the guy that came to pick my car up he said that he would help me so that I don't lose my vehicle I than called standard bank to find out the status of my vehicle and they said that it was sold. correct protocol was not followed and I lost my vehicle up till today no one called me regarding my car. I will have no option but to take this matter to the ombudsman. no contact ever since my car was taken I don't even know when they sold my vehicle and why was this not communicated. I called the call centre they said that the guy that took the vehicle didn't update my details with them therefore they did not contact me. standard bank was the worst experience and they push the blame from person to person. I feel that things could have been done differently and someone should at least be accountable for communication. Lavany ********** 804
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***