Terrible delay with property transfer/bond

Terribly slow service in closing a property bond. I am in the process of selling my property and after 8 weeks of trying Standard bank has still not managed to cancel a linked bond (no outstanding fees) to allow transfer process to ******ce. 1. At first the title deed was lost and it took Standard bank 3 weeks to find it. 2. It is now 8 weeks since the 1st request and the matter can still not be resolved. 3. I have been to the bussiness branch to try reach out to a senior banker to get clarity on the issue but I was told that it will not be possible. Everything is now apparently done via online systems. 4. To date no one from Standard bank has called me to explain the reason for the delay. 5. I am now at wits end as to where I can go to get this matter resolved 6. The delays will probably result in financial losses as buyer has contractual timelines that may be missed due to unexpected delays.