IA
Insaaf A
1 reviews | Active since Jun 2018
03 Feb 2020, 10:03
Terrible!
Terrible experience with customer service. It's appalling that I have to wait this long for a response about something very minor.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Feb 2020, 15:58Hello Insaaf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply03 Feb 2020, 15:58
Official
Hello Insaaf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
IA
Insaaf A's updateReviewer Update
03 Feb 2020, 16:01Hi Standard bank.
What you sent me is an automated response.
Please complete my ACTUAL request which is for settlement letters on my existing loans with you guys.
An automated response that I waited two weeks for??
GET REAL STANDARD BANK.
This is not resolved!
What you sent me is an automated response.
Please complete my ACTUAL request which is for settlement letters on my existing loans with you guys.
An automated response that I waited two weeks for??
GET REAL STANDARD BANK.
This is not resolved!
IA
Insaaf A's update03 Feb 2020, 16:01
Reviewer Update
Hi Standard bank.
What you sent me is an automated response.
Please complete my ACTUAL request which is for settlement letters on my existing loans with you guys.
An automated response that I waited two weeks for??
GET REAL STANDARD BANK.
This is not resolved!
What you sent me is an automated response.
Please complete my ACTUAL request which is for settlement letters on my existing loans with you guys.
An automated response that I waited two weeks for??
GET REAL STANDARD BANK.
This is not resolved!
IA
Insaaf A's updateReviewer Update
04 Feb 2020, 10:28Hi Standard bank.
What you sent me is an automated response. I noticed that you guys just send automated responses on your reviews to make it seem as though you are actually paying attention to your customers, meanwhile, nothing has been resolved.
Please complete my ACTUAL request which is for settlement letters on my existing loans with you guys.
An automated response that I waited two weeks for??
GET REAL STANDARD BANK.
This is not resolved!
What you sent me is an automated response. I noticed that you guys just send automated responses on your reviews to make it seem as though you are actually paying attention to your customers, meanwhile, nothing has been resolved.
Please complete my ACTUAL request which is for settlement letters on my existing loans with you guys.
An automated response that I waited two weeks for??
GET REAL STANDARD BANK.
This is not resolved!
IA
Insaaf A's update04 Feb 2020, 10:28
Reviewer Update
Hi Standard bank.
What you sent me is an automated response. I noticed that you guys just send automated responses on your reviews to make it seem as though you are actually paying attention to your customers, meanwhile, nothing has been resolved.
Please complete my ACTUAL request which is for settlement letters on my existing loans with you guys.
An automated response that I waited two weeks for??
GET REAL STANDARD BANK.
This is not resolved!
What you sent me is an automated response. I noticed that you guys just send automated responses on your reviews to make it seem as though you are actually paying attention to your customers, meanwhile, nothing has been resolved.
Please complete my ACTUAL request which is for settlement letters on my existing loans with you guys.
An automated response that I waited two weeks for??
GET REAL STANDARD BANK.
This is not resolved!