Terrible Customer Services

My cheque account expired 2 years ago. I requested a new one several times since. However, i had my old debit card tobuse in the interim to still access my money. But, the old debit card i used since, was Swallowed by the ATM a week ago.

I've requested new cards since 2020 ,to no avail.

In the past week, I've sent several requests to get the card replaced.

I've been forced to use the Instant Money function in order to access my money, which is costing me a fortune, and now i can't even do that, as it keeps saying 'monthly limit reached' - whether i try paying a benefitiary, or buy airtime or do a instant money request in order to access funds. This has been the case for the past 2 days.

It doesn't matter what i change by card limits to via internet banking, as it still doesn't work. I have no way of accessing my money, and have bills to pay, and groceries to buy so i can feed my family, but - again - i can't access my own money

After several written queries, i used the last of ly airtime to call your help line. Ivwas halfway through the convo when the call cutcm because my airtime ran out and i can't even purchase airtime via internet banking, and have no cash on membership. The consultant i spoken to yesterday, had my details but couldn't bother to call back when the line was cut.

The situation is out of control. How am i supposed to get through each day with no money.. Which is now affecting my livelihood cause i need petrol to get to work

Ive been a Standard Bank customer and cheerleader for over 10 years, and im appalled at the lack of customer service provided the one time i actually desperately neef assistance. .

I've been so patient, and have made numerous enquiries, so since no one could bother getting back to me, ive been forced to use this platform