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Ndumiso X

1 reviews | Active since Aug 2019

22 Jan 2024, 11:07

Terrible Customer Service Standard Bank Mobile

Honestly, Standard Bank should just not sell cellphones because the level of incompetence from top to bottom is despicable. From the beginning where the phone I ordered got lost for over a month and there was no way to track the order. Till my last payment. Save yourself the trouble and stay away. I've closed any account of mine with any Standard Bank involvement in it. Terrible customer service lost you a customer of over a decade.

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Replies (2)
Standard Bank
Standard Bank's reply22 Jan 2024, 11:09
Official
Hi Ndumiso

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply25 Jan 2024, 08:30
Official
Hi Ndumiso

We appreciate you taking our call. Please note that standard bank mobile team will get back to you regarding the refund.

In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team 
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