Terrible customer service: legal department

After 12 months of trying to get a mothly statement for my home loan, i finally received one this afternoon after spending an hour on the phone in the fourways branch. Someone from the homeloans was supposed to call me months ago to re-structure my payments and nothing was done until i checked my credit record only to find that my payments were in arrears and my account handed to their legal department. Standard has my number and email address and no one bothered to contact me for over a year. If i could sell my bond to another bank i would do it immediately. I am now owing over 10000 because i was paying a lesser amount while waiting for the installment to be structured.