Terrible customer service from your call center.

Please send one your operators by the name of Darren for customer service training. His complete lack of empathy towards your customers with regards to situations involving money is completely appalling. Without taking Into consideration that it was your Institution that was in the wrong for charging me twice on my monthly loan payment. I have a debut order that goes off on the 27th of each month, except this month it did not go off and i received an SMS instructing me to pay my loan account and call ********** 523 for any queries. I called the number on the 27th of June and was informed that your institution was having technical difficulties and the operator (I can't remember his name) informed me that he will arrange a transfer for of a funds so that I can meet my obligations as a customer. On the 28th I woke up to find that my debit order went off (a day later than it should have) and the transfer of funds went off and I basically paid twice towards my loan. I called the same number again where I met Darren. I asked him to please reverse the transfer so that I wouldn't be left without money to pay my domestic helper after which he informed me that there is only one payment reflecting In loan account which is rather frustrating considering how two payments are quite clearly reflecting in my account. At which point I requested for him to look at my bank statement to see the two payments at which point he simply refused and said it doesn't matter so long as it isn't reflecting in the loan account. When I vented my frustration at what an inconvenience this is for me and my domestic helper, after already having to call in because of your "technical difficulties", Darren then decided this as an appropriate time to engage a customer with an argument and to challenge me on my frustrations with your service and then quite rudely telling me that I must go Into the branch because he can't help. No apology for my inconvenienced after trying to be a responsible client, seemingly no interest in addressing a clients concerns. Perhaps this is how standard bank operates failing to accept responsibility for any of their own shortcomings. This level of customer service is absolutely disgusting in this day and age!