Terrible Customer Service from the ***** Department

I am very disappointed with the service that I have received from the Standard Bank ***** Department after being a loyal customer for 36 years, I have recently become a victim to ***** and lost a substantial amount of money . I contacted the ***** Department and received sub standard customer service from the consultants as I found them to be unhelpful and not willing to assist me in answering all my questions that I have regarding the ***** case. I have requested further assistance in terms of the ********** payments made as well as if the bank is able to recall some of the money associated with the ********** transaction.The only stance the Bank is willing to take is that they are not taking responsibility for monies lost. However, one of the transactions was refunded to me, what about the others????. When i queried why that one transaction was refunded, they could not answer me. I am seriously considering whether or not i should continue my relationship with Standard Bank as i feel that they have not done everything in their power to assist me. My expectation is that the bank will investigate further and try to act on my behalf to recall the money.