lM
lebogang M
1 reviews | Active since Aug 2011
08 May 2015, 14:50
Terrible Customer service from Standard Bank
I sent an Instant Money voucher to my brother. The bank failed to send him the voucher but deducted the amount from my bank account. I called the call center, was transferred 3 times with many of the consultants not even sure what instant money was. Then I was given a number to call on which there was absolutely no answer three times. <br> What a painful experience. This has put me off this potentially great product. Standard Bank simply is droping the ball on customer service
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
11 May 2015, 15:07Hello LMolebatsi,
From: Rabe, Penelope PM
Sent: 11 May 2015 03:05 PM
To: Molebatsi, Lebogang L
Cc: Molefe, Elizabeth E
Subject: Complaint Ref No ***
Importance: High
Good day Lebogang
I refer to your complaint received, relating to the 'instant money transfer', and our recent telephonic conversation.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed, the funds have been received, however I would like to establish where service broke, to remedy same, and ensure that business between yourself and the bank is restored.
Please forward me details to allow me to investigate matter further.
Kind regards
Penny Rabe
From: Rabe, Penelope PM
Sent: 11 May 2015 03:05 PM
To: Molebatsi, Lebogang L
Cc: Molefe, Elizabeth E
Subject: Complaint Ref No ***
Importance: High
Good day Lebogang
I refer to your complaint received, relating to the 'instant money transfer', and our recent telephonic conversation.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed, the funds have been received, however I would like to establish where service broke, to remedy same, and ensure that business between yourself and the bank is restored.
Please forward me details to allow me to investigate matter further.
Kind regards
Penny Rabe
Standard Bank's reply11 May 2015, 15:07
Official
Hello LMolebatsi,
From: Rabe, Penelope PM
Sent: 11 May 2015 03:05 PM
To: Molebatsi, Lebogang L
Cc: Molefe, Elizabeth E
Subject: Complaint Ref No ***
Importance: High
Good day Lebogang
I refer to your complaint received, relating to the 'instant money transfer', and our recent telephonic conversation.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed, the funds have been received, however I would like to establish where service broke, to remedy same, and ensure that business between yourself and the bank is restored.
Please forward me details to allow me to investigate matter further.
Kind regards
Penny Rabe
From: Rabe, Penelope PM
Sent: 11 May 2015 03:05 PM
To: Molebatsi, Lebogang L
Cc: Molefe, Elizabeth E
Subject: Complaint Ref No ***
Importance: High
Good day Lebogang
I refer to your complaint received, relating to the 'instant money transfer', and our recent telephonic conversation.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed, the funds have been received, however I would like to establish where service broke, to remedy same, and ensure that business between yourself and the bank is restored.
Please forward me details to allow me to investigate matter further.
Kind regards
Penny Rabe