TERRIBLE CUSTOMER SERVICE FROM STANDARD BANK!!!!

Dear Standard Management,

I am highly disapointed with the service i am getting from you as a consumer.

i launched a hello peter against Standard Bank on the 17th of November, regarding 7 year debt review flag under my name, which unfortunately stood in way of us owning our dream home.

I was informed by Mfanafuthi Mhlanga from the standard bank complaints department over two week ago that my issue has been escalated to management but to date, my issue is pending. i have set numerous communications through to them but they have failed to respond.

i feel udone by Standard Bank as their former client, for this complaint to run over a month, it is very much unacceptable. I hope Standard Bank has not failed to resolve my issues because i am black client.

Can someone from higher management from standard bank call me URGENTLY to tell me that this issue has been resolved.