HB
H B
1 reviews | Active since Dec 2016
12 Feb 2025, 11:38
Terrible customer service from prestige banking
I am a prestige banker. My servicing agent changed and I have not been informed either by email or any other means. Today I am need of some urgent service, I am told he is not my banker. The standard bank prestige contact number listed on the website and their emails don’t work. Eventually getting hold of an agent I am told that prestige banking is a virtual bank and they only deal with emails! Wow!!! And they charge me a fee for dealing with just emails. Worst customer service ever!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
12 Feb 2025, 12:06Dear H Bhimsen,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2025, 12:06
Official
Dear H Bhimsen,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
13 Feb 2025, 08:45Dear Bhimsen,
Our team would like to thank you for your patience while we investigate your matter.
We are so glad you have been contacted by the management team and would like to thank you for allowing us this opportunity.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we investigate your matter.
We are so glad you have been contacted by the management team and would like to thank you for allowing us this opportunity.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply13 Feb 2025, 08:45
Official
Dear Bhimsen,
Our team would like to thank you for your patience while we investigate your matter.
We are so glad you have been contacted by the management team and would like to thank you for allowing us this opportunity.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we investigate your matter.
We are so glad you have been contacted by the management team and would like to thank you for allowing us this opportunity.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***