TM
Thato M
1 reviews | Active since Jun 2019
28 Sept 2019, 23:05
Terrible Customer Service
I went to the first branch in Mowbray and sat for 40 mins and got no assistance. I then went to Canal Walk and stood in another line for 30mins. I was closing my account and I had paid the outstanding balance that reflected on the app. When I get to the agent they tell me I need to pay an additional amount for another month of service but I also needed to provide my proof of address. WHY DO I NEED TO PROVIDE A POA WHEN I WANT TO CLOSE MY ACCOUNT?? I can’t even get decent service when closing an account! The horrible service is the reason why I want to leave this bank and I can’t even do that cause they have unnecessary hurdles to closing accounts that actually don’t make sense!!! I am so sick of this!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
30 Sept 2019, 14:16Dear Thato M
Thank you for posting your comments.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Thank you for posting your comments.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply30 Sept 2019, 14:16
Official
Dear Thato M
Thank you for posting your comments.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Thank you for posting your comments.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's replyOfficial
10 Oct 2019, 09:49Dear Thato M
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply10 Oct 2019, 09:49
Official
Dear Thato M
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***