Terrible customer service

Standard bank owes me 30 000 ucount rewards after upgrading my account.

I am now being told that they can not register me for the ucount rewards program because my standard bank swift account is in bad standing.

I asked them to tell me who much I owe on that account and no one at Standard bank can give me an answer this issue has been going on from the 1st of February to date I have not been assisted.

I was at the branch and they called the credit department, the ucount rewards department and still no assistance.

Even the lady at the branch could not understand why my account is blocked due to a swift account.

To top it off the lady at the call center gave us an incorrect number to call the service is so bad I just want to leave standard bank at this point