TERRIBLE CUSTOMER SERVICE!

I do not understand why i only get assisted by standard bank when I send complaints on a public forum, why cant they just do their job! the service is so terrible, time and time again, i am not sure what i need to do to get assistance by this Bank.

I sent a request for someone in their Vehicle Asset finance department to contact me, several calls, eventually was assisted by Tshuxeko, who then escalated to the relevant department which was on the 29th of December 2022 , on the 13th of December 2022 i again followed up, and Tshuxeko again escalated, its now almost a month later 13th of January 2023 and still no one from HomeNCar has contacted me. Eventually this will impact my payments, then Standard bank will be the one telling me that i should have contacted them, which I have tried to SEVERAL TIMES, and poor Tshuxeko is not getting any help either and he is a standard bank employee, just to show terrible the service is even internally!!!