Terrible Customer Service Call Centre Experience

I called Standard Bank today to link my Credit Card to my bank account so that I can transfer money into the credit card. I called the customer service number and then was told to hold line and was put on hold for nearly 15 minutes. I was then blind transfered to another agent who answered and then has to explain my inquiry again. I was then told to hold the line again and was transferred to another agent. I spoke to another agent and explain my inquiry again, he then told me that the credit usually gives issues to link to the account but he will try. He put on hold for 10 minutes and then hung up on me.

I am currently using Capitec and never had issues with the call centre like this. I recently opened a standard bank account and was supposed to switch my salary over , however I am now thinking twice if this is the way customers are treated.

My issue is still not resolved and I still need to link the credit card to the bank account so that I can do inter-account transfers.