Terrible customer service and inability to resolve client queries

My client has been battling to finalize a policy claim following her husband's death in Decemver 2020. She has submitted all required documents but there has been no progress towards finalization of her claim despite numerous follow ups. It is now July, 7 months later, and we are still were we started. It is disappointing for a loyal customer to be treated with so little care at a time when she needs your assistance the most. It is unfair for my client to be grieving the loss of her husband and still have to deal with poor service from such a formidable institution.

To make matters worse, we are also dealing with a credit card ***** issue, which she reported, but the transactions have not been reversed. She now finds herself having to pay interest on these transactions despite having requested that they he reversed when she reported this crime. Please do better.

Kindly contact me to resolve this matter asap.