Terrible Customer Service and False Information from Standard Bank

Good Day

I called in to enquire on false information on standard banks internet banking site, i made a payment to a beneficiary and selected the immediate payment option, next to the option is a fee disclaimer in brackets which reflects a service fee of R0.00, after making payment i was charged a fee of R50 , i would like to know how can you charge me when your website clearly states the service fee is R0.00 i have sent screenshots to a con****ant Named Nwabisa Booi from general banking. After sending the screenshots to her and proving that the site shows the service fee is R0.00 she asked me how could i not know there is a fee if i was working for standard bank previously and insinuating that i am a ****, this is utter disrespect. I would like to log a complaint regarding the consultants attitude and lack of respect for a customer. I would like a response on how the consultant was dealt with and i would like a full refund for the service fee that i was charged , if im not refunded and the consultant is not dealt with i will take this to the ombudsman as i have a strong case. I will appreciate your assistance.

Regards