Terrible customer service and experience

I’m supposed to be a prestige client I have only had. Terrible service from the beginning of my journey with standard bank. It has been a hassle just collecting my card waiting in cresta branch for 1 hour with absolutely no service then to receive my card but my details on the systems are captured incorrect making it impossible to log into internet banking. I moved from capitec to standard bank to only be having the most pathetic service I have ever experienced. Ive been sitting on the line with customer service since 8 when the call cuts they do not even has the decency to call a client back. What type of prestige service is this from the beginning. Do I want to continue????