Terrible Customer service and business from Standard Bank AGAIN!!!!

Item: Standard Bank
Rating: 1
Author: Corrine V

Again Standard Bank has been disappointing, I have since Thursday last week tried to get hold of someone at Standard bank via, phone calls (cut off after being on hold), email, (no-response), 10 x contact us through website, Facebook msg on 2 pages, with no response. My debit orders went off, and although there was money available Standard Bank returned them, and charged me for unpaid debit orders. This is on my medical aid as well as life insurance and now they have put my policies on hold.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

07 Sept 2021, 03:20

Hello Corrine,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply07 Sept 2021, 03:20

Official

Hello Corrine,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Corrine V's updateReviewer Update

09 Sept 2021, 15:03

Well I am still waiting for someone to get hold of me!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Corrine V's update09 Sept 2021, 15:03

Reviewer Update

Well I am still waiting for someone to get hold of me!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Corrine V's updateReviewer Update

10 Sept 2021, 13:48

And still waiting>>>>>>>>>>>>>>>>>>>>>>>>>>

Corrine V's update10 Sept 2021, 13:48

Reviewer Update

And still waiting>>>>>>>>>>>>>>>>>>>>>>>>>>