Terrible Customer Service and apathy from Standard bank

I am disgusted that for 4 weeks I had no response from the standard bank ***** department or anyone else at the bank including my so called "personal banker" when trying to understand the status and process of my recent online banking ***** hack. I am tired of the superficial apology from consultants on the phone who then promise to escalate my issue and have someone call me and then no one does. My emails are all totally ignored. The apathy and disregard you at standard bank show to your customers is most unbecoming and a disgrace. I am tired of being given the run around. Clearly client service is clearly of very low priority to you all. Today someone finally got back to me only to discover my documentation was not "filed" on day 1 (6 weeks ago) so it seems that nothing has been done re my ***** investigation and I am struggling to recover from such a large sum of money taken from my account. In addition, the credit card department want to debit my current account for 10's of thousands of rands for the money that was drawn out of my credit card in the ********** hacking of my account - done through their own system. They have already charged me finance fees when I was assured that these processes would be placed on hold until my case is fully investigated. It seems my money is not safe with standard bank. As client for over 30 years I am appalled.