1 reviews | Active since Nov 2016
Terrible customer service
During 2021 we requested relief from our homeloan, which was granted by Standard bank, but as it turned out, they never loaded it on their system, and therefore it showed up as payments in arreers. This i only realized when i tried to trade in my car. Late last year we paid Standard bank this amount, so we are no longer in arreers. Standard bank assured us it would be fixed, well it was not. I requested a letter from them indicating that we are no longer in arreers and now they simply refuse to provide me with one. Person i reached out to is Nicolette Minnes. Stay away from Standard bank if at all possible they are making life uneccesarily hard for us. I dont think this is an unreasonable request as we did pay them what we owe them months ago.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in the private box in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in the private box in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you so much for the details.
Our consultants will cal you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you so much for the details.
Our consultants will cal you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***