Terrible customer service

I recently moved to Standard bank, I was told a card will be ordered and delivered to me, to my surprise it wasn’t. I then called the bank on the 1/8/25 to order a new card, which got delivered this morning. The app then completely stopped working on Friday morning, I can’t buy electricity, airtime, or view my accounts absolutely nothing. I was first told I needed to delete and reinstall the app then later told I needed an active card to be able to have access to the app or callphone. I called the bank, was passed from one department to another then eventually promised a call back from my so called “banker” on Friday, I’m still waiting for that call by the way. After receiving my card I try view the pin I’m told to call, I explain to the agent I was chatting to that I can’t do that since I have limited access to my app, Hamisha told me they can’t help, and ended the chat (they take 3 minutes to reply to a chat). Moving to this bank has been a nightmare, I regret moving to standard bank.