Terrible customer service

I app**** for Covid relief in June, relief was approved, they deducted my house installment every single month, In August they admitted their mistake and agreed to give relief for August, September and October, by this time I had already paid for August so they needed to give me relief in November as well. In November my house installment was deducted AGAIN. I contacted Standard bank again and on the 11 th of November they said they will refund me for the month within 5 to 10 working days. As of today, I have not received my refund and every time I phone they say another 5 working days. My house installment will now again be deducted and I now do not have that money. This is not acceptable and causes a huge amount of stress.

Second relief application : I app**** for a second time for COVID relief on the 14th of November, as I still am not allowed to see customers and my salary is commission based. They told me within 10 days I will have feedback, as of today, no feedback.