Terrible Customer Service

I cannot express fully how disappointed I am with the Lack of Service that your member provided to my husband yesterday. <br> Yesterday morning I called the call centre for assistance to activate my husbands internet banking as I thought I had signing powers on the account but one of the consultants advised me that there don't see any note or confirmation of such. <br> I then advised my husband to call and activate it himself due to the circumstance. <br> He called numerously without help and was transferred from pillar to post. <br> He then called the last time and was speaking to Shantal. According to my husband Shantal was not helpful at all and at the end my husband requested her surname which she answered as that she doesn't have a surname, my husband the requested that she transfers him to a manager which she then put him on hold for a while then hang up. <br>