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Gavin B

1 reviews | Active since Jul 2019

03 Oct 2019, 07:14

Terrible customer service

I have been trying to close my credit card account for 3 months now, with no success. The account is fully paid up. Standard simply do not communicate with there clients. They have no interest in helping or assisting me. Maybe it’s because of this lack of customer centricity that I’m closing or rather trying to close the account

0
Replies (5)
Standard Bank
Standard Bank's reply04 Oct 2019, 06:59
Official
Hello Gavin, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Sheriline Martin 
Complaint Resolution Centre
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*** (fax)
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GB
Gavin B's update04 Oct 2019, 16:28
Reviewer Update
Hi Sheriline,
Thank you for the reply . Another full day has passed and still nothing.
GB
Gavin B's update07 Oct 2019, 16:46
Reviewer Update
Still nothing. How is this customer service?
GB
Gavin B's update11 Oct 2019, 07:33
Reviewer Update
Standard Bank, since your last reply still nothing. What’s kind of commitment to customer service are you referring too. This is a joke.
Standard Bank
Standard Bank's reply14 Oct 2019, 11:26
Official
Dear Gavin Berry

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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