Terrible Customer service

<p>Hi here it goes. In November last year I got my Bond account details from Standard bank to do manuel Payments as they would not accept e-mail confirmation of my banking details. It had to be a bank confirmation signed by both parties( in whos name the bond is registered). I then started doing manuel Payments, and checking up afterwards Cause i always getreminder to pay and if its over a weekend sms to say still outstanding. Every month they have my payments NOW last month they want to know where i got the banking details from, as i am in arrears and when i phone back NO you not until This morning, they did not find my last months payment, now i will be billed arears and i am in arrears now and they KEEP ON PROMISING to call back but dont.</p> <p> </p> <p>Then to top it R980 was taken from my husband's account ( without our permission) and R50 was charged for a transfer that ws done ( in promenade Branch) as if we were in the branch transferring money, is'nt it ******* to do that. taking money from someone's account without their account and charging them as if they were in branch, while they were not, no SMS was also sent for moies leaving the account.</p> <p>this is not on. I have spoken to LEGAL WISE advise me to first take it up with you guys for they will handle it as we did not approve any monies to be taken from our account, this is so bad if i was'nt 10yrs into my bond i would change banks. disgusting service, yet again this morning.</p> <p> </p> <p>Thanks</p>