Terrible customer service

We have been having issues sorting out our home loan with standard bank for months now and even though we have been trying our best, standard bank does not respond to any mails and communications from us, while we keep on receiving threats of being handed over due to missed payments. This message was sent to us last year November

Dear valued clients

Thank you for making use of our services. We trust your situation will improve.

We have referred your matter to our Credit Risk Committee for a decision. We endeavour to revert with feedback once same is received.

We wish you well and look forward to being of service to you. Best regards...

Without response and now again the same message was send, but again we are just being ignored and will probably again not receive a response We have a baby on the way and the stress that you are putting on us is not helping. I have never encountered any company that is this bad a customer service and I so wish I can get to the point where I can move my home loan and I never have to deal with you again.

Disgusting standard bank.