TERRIBLE customer service

My 75year old Mother was abroad in Australia visiting my brother for 3 months.

She has been a SBSA credit card holder for probably 20years, never missing a payment and always paying more than the required amount. Before her departure to Aus, she ensured that her credit card was paid up to date.

Whilst in Aus, she received emails of payment due and asked me (her daughter) to transfer funds into her credit card that had mere balance owing of R140 as she was unable to do so due to being abroad.

I was ALSO unable to make payment and eventually found out that a temporary block had been placed on her card.

My brother in Australia ALSO tried to make payment to her card to the amount of AUS$50 in order to prevent the card going into arrears. The AUS$50 payment to her card does not reflect on account, it was cancelled and only an amount of AUS$11.42 was returned !

My Mother was subsequently handed over by SBSA to attorneys due to a RIDICULOUS MINIMUM PAYMENT OF R25 !!!!! How much does attorneys charge per hour ?????

On her return, the 31st of May, we went to SBSA that SAME day. After sitting at SBSA for 2hours, communicating with DIFFERENT departments on the matter, we established that her information had been compromised (whilst being in Aus) and someone had *****ulently requested the issue of a new credit card. This resulted in fees being charged and her account going into arrears. There was a call logged on the day that the new card issue was requested and we were informed that SBSA will call us back when the call recording was received to determine who requested the issue of a new card.

My mother has AGAIN received calls from the attorneys and NOT ONLY has SBSA not yet even informed the attorneys of the matter, but SBSA “stole” funds by only returning a portion of AUS$ paid by my brother.

Being a SBSA client MYSELF for about 20years, I am DISSAPOINTED by this terrible customer service to an elderly, retired woman and reconsidering whether to stay a client of SBSA.