TERRIBLE CUSTOMER SERVICE

<p>I recenlty upgraded to a prestige account at Standard Bank after being convinced it would be beneficial for all the additioanl services I would be receiving. One of these services included a personal banker.</p> <p> </p> <p>Firstly, it took over 2 weeks for my new bank card to arrive, although I was told it would take 5 days. I had to e-mail my personal banker a few times to follow up on this .</p> <p> </p> <p>Since then, my personal banker did not respond to my e-mails and I even received personal e-mails from her by accident.</p> <p> </p> <p>Furthermore, when making enquiries about purchasing a new home (which is a service also provided), I have not received so much as an acknowledement of my e-mail, and it is going on two weeks.</p> <p> </p> <p>I have had to queue in the bank for my card, and have not had the benefit of convenient banking, although that is what I am paying for. I would like a different personal banker to be assigned to my account, so that I can benefit from the additional services, as all other Standard Bank customers do. If this cannot be done, I will be looking to bank elsewhere.</p>