Terrible Customer Service

<p>I noticed suspicious behaviour on my aco**** due to an sms I received stating that I was logging into my personal details on Internet Banking (which I was not). I contacted Standard Bank to confirm the sms with the ***** department. </p> <p> </p> <p>The ***** division could not confirm that there was any activity on my aco**** nor did they seem interested in the fact that I had then received a faulty sms (if that was the case). The only solution they could offer me was to cancel my card, internet banking and mobile banking services. </p> <p> </p> <p>I had to order a new card ( 5-7 working days). They asked me which branch they can send the card to, and we confirmed the branch. My card has been sent to the incorrect branch and all that they can say in response is that they will order another card which will take another 7 days. </p> <p> </p> <p>No investigation as to why I recieved the sms or why my card was sent to the incorrect branch. No appologies for the inconvenience. </p> <p> </p> <p>And in addition, it takes 15 mins to get hold of a consultant in customer services.</p> <p> </p> <p>I have been with Standard Bank for 15 years now and it seems that they have just let go of their customer service. A good business should investigate any errors occuring within the business to ensure their clients safety and their customer satisfaction.</p>