JM
Jervis M
1 reviews | Active since Jul 2013
08 Feb 2023, 21:10
Terrible customer service
We recently installed a solar/back up system at home I've since sent several mails to Standard bank, to update my policy to cover the system in oir insurance policy.
Sent a mail on 23 Dec 2022 and a follow up every week since, the matter was escalated by management but still no response/feedback.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
09 Feb 2023, 07:35Good Day Jervis
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply09 Feb 2023, 07:35
Official
Good Day Jervis
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
JM
Jervis M's updateReviewer Update
21 Mar 2023, 09:55Finally got our property assessed to add the solar system, its been a month since no feedbck received from SBIB sent another email a week ago still no feedback or any confirmation received that the policy has been updated...
JM
Jervis M's update21 Mar 2023, 09:55
Reviewer Update
Finally got our property assessed to add the solar system, its been a month since no feedbck received from SBIB sent another email a week ago still no feedback or any confirmation received that the policy has been updated...
Standard Bank's replyOfficial
21 Mar 2023, 09:58Good day Jervis
Thank you for the update.
We will request our team to follow up with the Insurance team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for the update.
We will request our team to follow up with the Insurance team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply21 Mar 2023, 09:58
Official
Good day Jervis
Thank you for the update.
We will request our team to follow up with the Insurance team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for the update.
We will request our team to follow up with the Insurance team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
JM
Jervis M's updateReviewer Update
17 May 2023, 04:03Still awaiting feedback...
JM
Jervis M's update17 May 2023, 04:03
Reviewer Update
Still awaiting feedback...
Standard Bank's replyOfficial
17 May 2023, 07:58Good Morning Jervis
Our sincere apologies for the delay.
We will follow up with our team and we will be in touch.
Thank you
Kind regards
Standard Bank Help Centre
***
Our sincere apologies for the delay.
We will follow up with our team and we will be in touch.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply17 May 2023, 07:58
Official
Good Morning Jervis
Our sincere apologies for the delay.
We will follow up with our team and we will be in touch.
Thank you
Kind regards
Standard Bank Help Centre
***
Our sincere apologies for the delay.
We will follow up with our team and we will be in touch.
Thank you
Kind regards
Standard Bank Help Centre
***