1 reviews | Active since Aug 2016
TERRIBLE CUSTOMER SERVICE
<p>On the 11th of August I tried to open a basic savings account in my name as my husband and I have a joint account only and it was needed that I have an account of my own in order for a deposit to be made to me.</p> <p>According to the consultant there was a system glitch on that day and this matter has still not been resolved. </p> <p>Seriously Standard Bank we have been customer for about 35 years and this is how you assit your clients.</p> <p>Do I need to go to another bank to open this account?</p>
Good day Jenny Wyer
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Jenny Wyer
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Mrs Wyer
As discussed at 15:05 the branch will manually process the application and we will advise you on an outcome. the system error experienced has been addressed with our IT division and is dealy with priority
Good day Mrs Wyer
As discussed at 15:05 the branch will manually process the application and we will advise you on an outcome. the system error experienced has been addressed with our IT division and is dealy with priority