Terrible customer service

<p>I took out the insurance for the homw contents with standard bank on the 10/04/16. The guy I spoke to Gareth Benton did everything for me and in the conversation he said I can also change the locks of the house. I remeber telling him that I will really need that as I had just moved to the house and I don't trust the previous tenants or anyone else for that matter. I then called few weeks later to find out what is the procesure to get someone to come and change the locks for me and I was then advised that my policy does not include that. I went back to him on the 17/05/16 to ask why was i told I can't change my locks and he rep**** a month later after I had sent another email asking if he had decided to ignore my email? He rep**** saying he did advise that my insurance didnot include the changing of locks. I ten requested for the recording of the call of which we are always advised it will be available on request. Gareth said he will forward my request to his manager and I still have not heard from him since. Is this the service I am paying for?</p>