RS
Ryan S
1 reviews | Active since Mar 2019
01 Mar 2019, 12:13
Terrible Customer Service!!!!!!!
I have app**** online for a Gold Credit Card at Standard Bank on Monday the 25/02/2019 and to date I still have received no phone call or any form of communication to confirm my application! Now this morning 01/03/2019 I called their call centre and a email was sent to their department whom deals with the online applications but still no phone call from them or any form of communication regarding this application!
Being an existing client of Standard Bank I expected a better quality of service!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Mar 2019, 15:16 Dear Ryan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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Standard Bank's reply01 Mar 2019, 15:16
Official
Dear Ryan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
05 Mar 2019, 09:24Dear Ryan Steenkamp
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply05 Mar 2019, 09:24
Official
Dear Ryan Steenkamp
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***