JJ
Julie J
1 reviews | Active since Feb 2015
22 Jan 2019, 14:39
Terrible Customer Service
To date the matter with Standard Bank is still unresolved. It's absolutely frustrating and disappointing that not one person within Standard Bank is willing to assist in resolving this matter. All they do is string you on. I've made it perfectly clear that the registration period will end soon but I'm still left in mid air to figure out a solution. What's the point of having a Resolution centre that can't provide an efficient service to it's customers. Very disappointing service Standard Bank, you have once again shown me that you don't value your customers. In my opinion a letter of disappointment needs to be forwarded to the CEO.
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Replies (2)
Standard Bank's replyOfficial
22 Jan 2019, 15:07Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply22 Jan 2019, 15:07
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
JJ
Julie J's updateReviewer Update
22 Jan 2019, 15:27There's no use in apologizing. It doesn't resolve my dispute. I need for you to assign this matter to a person capable of finding a solution. All I ever received was apologies but no action to put this matter to an end. This is absolutely frustrating.
JJ
Julie J's update22 Jan 2019, 15:27
Reviewer Update
There's no use in apologizing. It doesn't resolve my dispute. I need for you to assign this matter to a person capable of finding a solution. All I ever received was apologies but no action to put this matter to an end. This is absolutely frustrating.