Terrible customer service

<p>i have purchased two vehicles last year and both cars were financed by standard bank. In November i realised that only one installment went through and i went to the bank to enquire only to be told that there is only one car on the system. We went to the dealership and were told they will investigate and revert back to us. The following month we realised again that there was no debit. We went to the dealership and was told the lady who handled our transaction resigned.</p> <p>On the 9th of May 6 debit orders went through my account at the same time and i immediately called my bank to investigate and reverse the amounts. The consultant from my bank told me it was ABSA and i told him to reverse it with immediate effect. The following day my banker told me she will reverse and leave one and once she has concluded the investigation we can reverse the remaing amount. only 4 debits were reversed. She later confirmed to me that it was standard bank vehicle and assets finance.</p> <p> </p> <p> I later received a call from Anton, the Debt Collector who told me my account was in areas and i must pay immediately or else they going to reposess the car. I gave him full history of this account but he was less interested and wanted the money. He kept on insisting that my account was upto date up until i reversed the amounts. I asked him to send me proof that my account was upto date and he failed to do so. I send my bank statement to show 6 debits and Anton said bank is denieying those transaction.</p> <p>i told Anton i will only afford 2000,i then called standard bank for account number and they gave me a wrong account number. I send email and still all was in vain. I went to hatfield branch they couldnt help me as well.</p> <p>i went to standard bank vehicle finance in johannesburg and they told me no one can see me i must speak to the call centre consultant or go to the nearest branch</p>