Terrible customer service

Item: Standard Bank
Rating: 2
Author: Leslie B

I app**** for a revolving credit plan with Standard Bank and was told my application was approved. I only need to submit supporting documents. I have done so and received no further correspondence. The call centre is entirely useless. I called to follow up and to confirm if my supporting documents had been received but according to the call centre they can not assist me. I will just have to wait until I get a call back - this is literally what I was told. TERRIBLE TERRIBLE CUSTOMER SERVICE.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

30 Nov 2018, 08:43

Dear Leslie

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
+***1
*** (fax)
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Standard Bank's reply30 Nov 2018, 08:43

Official

Leslie B's updateReviewer Update

30 Nov 2018, 10:35

I've had no call or email whatsoever!

Leslie B's update30 Nov 2018, 10:35

Reviewer Update

I've had no call or email whatsoever!

Leslie B's updateReviewer Update

03 Dec 2018, 12:33

ARE THERE ANY FEEDBACK YET.

Leslie B's update03 Dec 2018, 12:33

Reviewer Update

ARE THERE ANY FEEDBACK YET.

Standard Bank's replyOfficial

04 Dec 2018, 10:05

Dear Leslie Brikkels

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply04 Dec 2018, 10:05

Official